1. How to request deletion
Choose whichever is easier:
- In the app: go to Profile → Help & Support and ask for your account to be deleted.
- By email: write to privacy@myhome247.in with the subject "Account deletion request", and include your name and registered mobile number. Mention whether it's a customer or professional account.
To protect you, we'll verify the request by sending a one-time password to your registered mobile number before deleting anything.
2. Before you delete
- Any upcoming bookings will be cancelled under our Refund & Cancellation Policy.
- Use or request a refund of your wallet balance — deleted wallets can't be restored.
- An active MyHome247 Plus membership ends without renewal.
- Professionals: outstanding earnings are settled to your bank account before the account is closed, and any cash collected on behalf of the platform must be settled first.
3. What we delete
Your profile (name, phone number, email), saved addresses, location history, uploaded photos, chat messages, device and notification tokens, and — for professionals — KYC documents and bank details, except where we are legally required to keep them.
4. What we keep, and why
- Invoices and payment records, as required under GST and income-tax laws (generally up to 8 years).
- Records needed for an open dispute, refund or legal claim, until it is resolved.
- Limited data needed to prevent fraud (for example, to stop misuse of first-booking offers).
- Ratings and reviews you left may remain, shown anonymously.
Retained data is kept securely, used only for these purposes, and deleted once the retention period ends.
5. Timeline
We confirm your request within 48 hours and complete deletion within 30 days. You'll receive an SMS or email once it's done. See our Privacy Policy for more on your rights.