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Terms of Service

Please read these terms carefully. They form a binding agreement between you and HomeServe LLC when you use MyHome247.

Last updated: 4 November 2026

1. About these terms

These Terms of Service ("Terms") govern your access to and use of the MyHome247 mobile applications, the website myhome247.in and related services (together, the "Platform"), operated by HomeServe LLC, MG Road, Bangalore-01 ("MyHome247", "we", "us").

By creating an account, booking a service or otherwise using the Platform, you agree to these Terms, our Privacy Policy, our Refund & Cancellation Policy and our Service Delivery Policy. If you do not agree, please do not use the Platform.

2. Our role

MyHome247 is a technology marketplace that connects customers with independent, verified home-service professionals ("Professionals" or "Pros"). Professionals are independent service providers — they are not our employees or agents. We verify their identity and onboarding information, set platform standards, facilitate payments and provide support, but the service itself is performed by the Professional.

3. Your account

  • You must be at least 18 years old and capable of entering into a binding contract under Indian law.
  • You sign in with your mobile number and a one-time password. Keep your device and number secure — you are responsible for activity on your account.
  • Provide accurate information, including correct service addresses, and keep it up to date.
  • One person may hold only one customer account. Accounts are not transferable.

4. Bookings

The Platform offers two kinds of booking:

  • Scheduled (slot) services, such as house help and deep cleaning, booked for a chosen date and time at an hourly rate and paid in advance.
  • On-demand (job) services, such as plumbing, electrical and carpentry, dispatched to an available nearby Professional. A visit fee applies; any additional parts or work are proposed by the Professional in the app and are added to your bill only if you approve them. You pay after the work is complete.

Professionals are assigned by the Platform based on availability, proximity and performance. We aim to assign every booking but cannot guarantee availability; if no Professional can be assigned, the booking is cancelled at no cost to you and any amount paid is refunded.

You agree to provide safe access to the service location, describe the work accurately, and be present (or have an authorised adult present) during the service.

5. Pricing & payments

  • Prices are shown in Indian Rupees (₹) before you confirm. Your bill consists of the service charge (hourly rate or visit fee plus approved items), a convenience fee, any discount, and applicable GST.
  • The final amount for on-demand jobs depends on the work you approve. You will never be charged for extra work you did not approve in the app.
  • Online payments are processed by our regulated payment gateway partner through UPI and other supported methods. Payment is treated as successful only when confirmed by the gateway.
  • Paying in cash after the service is available for bookings up to ₹5,000, at our discretion. Larger bookings must be paid online.
  • Do not pay Professionals any amount outside the Platform. Off-platform payments are not covered by our support, refunds or service guarantees.
  • A GST-compliant invoice is issued for every paid booking and is available in the app.

6. Cancellations & refunds

You may cancel a booking in the app. Cancellations are free if made before a Professional is assigned or at least 2 hours before the scheduled start time; later cancellations may incur a fee of 50% of the amount paid. Full details, including refund timelines, are in our Refund & Cancellation Policy, which forms part of these Terms.

We may cancel a booking if the location is unsafe or inaccessible, the request is unlawful, or a Professional cannot be assigned. In such cases you will receive a full refund of any amount paid.

7. Wallet, promotions & MyHome247 Plus

  • Wallet: refunds and credits may be added to your MyHome247 wallet and used on future bookings. Wallet balance is not transferable and cannot be withdrawn as cash except where required by law.
  • Promo codes are subject to their stated conditions, may have expiry dates and usage limits, and cannot be combined unless stated. We may withdraw a promotion or reverse a discount obtained through misuse.
  • MyHome247 Plus is a paid membership offering benefits such as a discount on bookings and priority assignment. Membership renews for the selected period until cancelled. Benefits and prices are shown in the app and may change with prior notice for future periods.

8. Your conduct

You agree not to: harass, threaten or discriminate against any Professional or our staff; request illegal or unsafe work; misuse promotions, refunds or the rating system; attempt to bypass the Platform to hire a Professional directly for work introduced through MyHome247; or interfere with the security or operation of the Platform.

9. Professionals

Professionals using the MyHome247 Pro app agree to additional partner terms covering verification, service standards, platform fees, cash handling and payouts. Professionals must hold any skills, tools and licences required for the work they accept and must perform it safely and professionally.

10. Reviews & content

You may rate and review completed bookings. Reviews must be honest and relate to your own experience. You grant us a non-exclusive, royalty-free licence to use, display and moderate content you submit (reviews, photos, messages) for operating and improving the Platform. We may remove content that is unlawful, abusive or misleading.

The Platform, its software, design and brand are owned by us or our licensors. You may not copy, modify or reverse-engineer them.

11. Disclaimers & limitation of liability

The Platform is provided on an "as is" and "as available" basis. While we verify Professionals and work to resolve issues, we do not guarantee uninterrupted availability of the Platform or of Professionals in your area.

To the maximum extent permitted by law, MyHome247 is not liable for indirect, incidental or consequential losses, and our total liability for any claim relating to a booking is limited to the amount you paid for that booking. Nothing in these Terms limits liability that cannot be limited under applicable law, including your rights under the Consumer Protection Act, 2019.

If you suffer damage to property or a safety incident during a service, report it in the app or to support within 48 hours so we can investigate and help you resolve it with the Professional.

12. Suspension & termination

You may stop using the Platform and delete your account at any time. We may suspend or terminate accounts that breach these Terms, involve fraud or abuse, or where required by law. Outstanding amounts for completed services remain payable.

13. Governing law & disputes

These Terms are governed by the laws of India. Please contact us first — most issues are resolved quickly by our support team or Grievance Officer. Subject to applicable consumer-protection law, the courts at Bengaluru, Karnataka shall have exclusive jurisdiction.

We may update these Terms from time to time. Material changes will be notified in the app; continuing to use the Platform after they take effect means you accept the updated Terms.

14. Contact & grievances

Support: support@myhome247.in · +91 80000 00000 (Every day, 7 AM – 11 PM IST)

Grievance Officer: [Grievance Officer name] — grievance@myhome247.in
HomeServe LLC, MG Road, Bangalore-01
GSTIN: [GSTIN] · CIN: [CIN / LLPIN]