1. At a glance
| Situation | Refund |
|---|---|
| You cancel before a professional is assigned | 100% — no fee |
| You cancel 2 hours or more before the scheduled start | 100% — no fee |
| You cancel less than 2 hours before the start, after a professional is assigned | 50% — a 50% late-cancellation fee applies |
| We cancel, or no professional can be assigned | 100% |
| Professional doesn't arrive / a verified service issue | Free re-service or refund (see section 5) |
Refunds to your MyHome247 wallet are instant. Refunds to your original payment method (UPI, card, net-banking) are processed within 5–7 working days, depending on your bank.
2. Cancelling a booking
Open the booking in the app and tap Cancel. The fee, if any, is shown before you confirm.
Scheduled (prepaid) services — e.g. House Help, Deep Cleaning
- Cancel before a professional is assigned, or at least 2 hours before your slot starts: full refund.
- Cancel within 2 hours of the start time once a professional is assigned: 50% of the amount paid is retained as a late-cancellation fee (which compensates the professional who reserved the time); the remaining 50% is refunded.
On-demand (pay-after) jobs — e.g. Plumber, Electrician, Carpenter
- Nothing is charged upfront, so there is nothing to refund if you cancel before work begins.
- If you cancel after the professional has arrived, a visit fee may be charged only if it was shown to you in the app at the time of cancelling.
- You are only billed for extra parts or work that you approved in the app.
3. If we cancel
If we cannot assign a professional, a professional cancels and no replacement is available, or we cancel for operational or safety reasons, you receive a 100% refund of any amount paid, with no fee.
4. Rescheduling
You can reschedule a booking from the app, subject to availability. Rescheduling at least 2 hours before the start time is free. MyHome247 Plus members can reschedule free of charge at any time.
5. Service issues
If something isn't right, report it from the booking in the app (or contact support) within 48 hours of completion, with photos where possible. After review we will, as appropriate:
- arrange a free re-visit to fix the issue; or
- issue a full or partial refund of the service charge; or
- if a professional did not show up, re-assign another professional immediately or refund you in full.
We aim to resolve service complaints within 7 working days. Refund decisions are made fairly on the facts of each case.
6. How refunds are paid
- Online payments are refunded to the original payment method through our payment gateway within 5–7 working days, or instantly to your MyHome247 wallet if you choose.
- Wallet payments are refunded to your wallet instantly.
- Cash payments are refunded to your MyHome247 wallet, or by bank transfer on request.
- Promo-code discounts are not refunded as cash; where possible the promo code is restored to your account.
If a refund hasn't reached you within the stated time, contact us with your booking ID and we will share the bank reference number (RRN/ARN).
7. MyHome247 Plus membership
You can cancel your Plus membership at any time; it stays active until the end of the current billing period and will not renew. Membership fees are non-refundable for a period already started, except where charged in error, charged twice, or where required by law. If you cancel within 7 days of purchase and haven't used any Plus benefit, we will refund the membership fee in full.
8. What isn't refundable
- Late-cancellation fees, as described above.
- Services completed and approved by you without a complaint raised within 48 hours.
- Payments made directly to a professional outside the MyHome247 app.
9. Raise a refund request
Use Help & Support on the booking in the app, email support@myhome247.in or call +91 80000 00000 (Every day, 7 AM – 11 PM IST). Please include your booking ID. Unresolved concerns can be escalated to our Grievance Officer at grievance@myhome247.in.