1. No shipping of goods
MyHome247 is a home-services platform. We do not sell or ship physical products, so no shipping or delivery charges apply. Every booking is "delivered" as a service performed by a verified professional at the address you provide.
2. Service areas
We currently serve selected pincodes in Bengaluru, Karnataka. The app checks whether your address is serviceable before you book — if it isn't, you won't be charged. We are adding new neighbourhoods regularly.
3. Booking confirmation
As soon as you place a booking, you receive confirmation in the app and by SMS or push notification. When a professional is assigned, you'll see their name, photo, rating and verification status in the app, and you can call or chat with them from there.
4. Delivery timelines
| Booking type | When the service is delivered |
|---|---|
| Scheduled slot (e.g. House Help, Deep Cleaning) | At the date and time slot you choose. Slots can be booked from at least 60 minutes ahead. A professional is assigned about an hour before your slot. |
| On-demand job, "as soon as possible" (e.g. Plumber, Electrician) | We start matching you with a nearby professional immediately. Arrival time depends on distance and traffic, and is shown live in the app. |
| On-demand job, scheduled for later | At your chosen time; matching starts about an hour before. |
If we can't assign a professional within 30 minutes of matching starting, we'll let you know and cancel the booking at no cost, refunding anything you've paid in full.
5. On the day
- Track your professional live on the map as they travel to you.
- Please ensure someone aged 18 or over is present and that the professional has safe access to the work area, water and electricity as needed.
- For on-demand jobs, the professional inspects the issue and, if extra parts or work are needed, sends you a quote in the app. Work on those items starts only after you approve.
- When the work is done, the professional marks the job complete, you review the final bill, pay, and can rate the service.
6. Delays & no-shows
If your professional is running late, you'll see the updated arrival time in the app. If a professional doesn't arrive, contact support — we'll assign another professional right away, or cancel and refund you in full under our Refund & Cancellation Policy.
7. Parts & materials
Cleaning professionals bring standard supplies for the service booked. For repairs, any spare parts are listed with their price in the in-app quote for your approval. You may also choose to provide your own parts.
8. Contact
Questions about a booking? Reach us at support@myhome247.in or +91 80000 00000, Every day, 7 AM – 11 PM IST.