Privacy Policy

1. Who we are

MyHome247 (the "Platform") is operated by HomeServe LLC, having its registered office at MG Road, Bangalore-01 ("MyHome247", "we", "us"). We act as the Data Fiduciary for the personal data described in this policy under the Digital Personal Data Protection Act, 2023 ("DPDP Act") and the Information Technology Act, 2000 and rules made under it.

This policy applies to the MyHome247 customer app, the MyHome247 professional ("Pro") app, this website (myhome247.in) and our support channels. By using the Platform you consent to the processing described here.

2. Personal data we collect

From customers

• Account details: your name, mobile number (verified by one-time password), and optional email address.
• Addresses & location: the service addresses you save, their pincode and map coordinates, used to check serviceability and send a professional to the right place.
• Booking details: the services you book, time slots, job descriptions, photos you upload of the issue, in-app chat messages with your professional, ratings and reviews.
• Payment information: amounts, payment status and transaction references. Payments are processed by our payment gateway partner — we do not collect or store your card number, CVV, UPI PIN or net-banking credentials.
• Wallet & membership: wallet balance, refunds, promo codes used and MyHome247 Plus membership status.

From professionals

• Identity & verification (KYC): name, date of birth, photograph, identity documents (such as Aadhaar or PAN) and police-verification status, verified through licensed KYC service providers.
• Bank details: account number and IFSC for payouts, verified through a penny-drop check.
• Work profile: skills, service areas, availability, performance metrics (rating, acceptance and completion rates) and earnings.
• Live location: while you are online or on an active job, to match you with nearby jobs and show customers your arrival.

Collected automatically

• Device identifiers, operating system, app version, push-notification token, IP address, crash logs and basic usage events, used to keep the Platform secure and reliable.

3. How we use your data

You may opt out of promotional messages at any time. We will still send transactional messages needed to deliver a booking you have made.

4. Who we share your data with

We do not sell your personal data. We share it only as needed to run the Platform:

• With the other party to a booking: the assigned professional receives your name, service address, job details and a way to contact you; you see the professional's name, photo, rating and live location during the job.
• With service providers (Data Processors) who act on our instructions: payment gateways, SMS and messaging providers, KYC and bank-verification vendors, maps and geolocation services, cloud hosting and storage, push-notification and crash-reporting services.
• With authorities when required by law, court order or to protect the safety, rights or property of our users, professionals or the public.
• In a business transfer such as a merger or acquisition, subject to this policy.

Our providers may process data on servers located in India or abroad; where data leaves India we take steps to ensure it is protected as required by applicable law.

5. How long we keep your data

We keep personal data only as long as your account is active or as needed for the purposes above. After you delete your account, we erase or anonymise your data within a reasonable period, except records we must keep by law — for example invoices and payment records under tax and accounting laws (generally up to 8 years), and information needed to resolve open disputes or prevent fraud.

6. How we protect your data

We use industry-standard safeguards including encryption in transit (HTTPS/TLS), access controls and role-based permissions for our staff, short-lived access tokens stored in your device's secure storage, two-factor authentication for our back-office, and audit logs. No system is perfectly secure; if a personal data breach occurs we will notify affected users and the Data Protection Board of India as required by law.

7. Your rights

Subject to the DPDP Act, you have the right to:

• Access a summary of the personal data we hold about you and how it is processed;
• Correct, complete or update inaccurate or incomplete data — most of it directly in the app;
• Erase your data and delete your account (see Delete your account);
• Withdraw consent at any time, with effect for future processing (this may mean we can no longer provide some services);
• Nominate another person to exercise your rights in the event of death or incapacity;
• Raise a grievance with us, and if unresolved, with the Data Protection Board of India.

To exercise any right, write to privacy@myhome247.in from, or quoting, your registered mobile number. We may need to verify your identity before acting on a request.

8. Children

The Platform is meant for users aged 18 and above. We do not knowingly collect personal data of children. If you believe a child has provided us data, contact us and we will delete it.

9. Cookies & this website

This website (myhome247.in) is informational and does not use advertising or tracking cookies. Our web server keeps standard access logs (such as IP address and pages requested) for security and troubleshooting. The website loads fonts from Google Fonts, which receives your IP address when serving them.

10. Changes to this policy

We may update this policy as our services or the law change. We will post the updated version here with a new "last updated" date, and notify you in the app of material changes.

11. Grievance Officer & contact

In accordance with the Information Technology Act, 2000, the DPDP Act, 2023 and the Consumer Protection (E-Commerce) Rules, 2020, our Grievance Officer is: